The operations platform for FMCG, e-commerce and logistics. It reads every inbound request, decides where it belongs, and moves it — around the clock, with a record of every decision.
Ask for a walkthroughof processing capacity absorbed, without adding fixed cost.
operation — overnight and weekend backlogs stop existing.
every transaction auditable by function, on demand.
The problem
High-volume transactional work, logistics errors and a customer service backlog aren't a staffing problem — they're structural. Adding people raises your fixed cost without making the process any more reliable.
What Stella does about it
Stella monitors inbound communications, classifies each request, and routes the work across customer care, finance and logistics — continuously, on rules you can see, built on the Clearway Playbook architecture.
Capabilities
Email triage & routing
Inbound requests classified and sent to the right function, 24 hours a day.
Playbook engine
Cross-functional process flows encoded once, followed every time.
Logistics rule sets
Automated carrier selection — no more costly manual overrides eating margin.
Proof of delivery
Captured on receipt, retrievable in seconds when a customer disputes.
Department dashboards
Each function sees its own queue, volumes and exceptions.
Human oversight
Escalation thresholds and approvals set by you, on our ethical AI framework.
Also in the family
Same architecture, same oversight model, different operational problem.
Property management admin: utility bills, maintenance triage and trade scheduling, listings and tenant pre-screening, compliance documents. Portfolio capacity without a bigger team — and operational knowledge that stays when staff leave.
Privacy compliance as a continuous process: data flow mapping, structured PIAs for new projects, regulatory monitoring with alerts, and board-ready reports generated on demand. A fraction of the cost of a retained consultant or a specialist hire.