A business owner built a loyal customer base using a great system. After a number of years, the system became outdated. His staff tried to talk to him about the importance of staying ahead of the curve by adopting the latest technology; however, he didn’t want to listen because he’d built his business using this system—it had always worked for him, he understood how it functioned, and there was no competition in the arena where he operated, so why change? Even if his customers weren’t happy, there was no alternative available to them. One day, a competitor moved into the area with a brand-new system that was significantly more user-friendly. Overnight, nobody wanted his system anymore. It was game over for this business owner, all because he couldn’t let go of being the person who made all the decisions.